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Customer Service Manager 薪資面議
上海-浦東新區 10年以上 統招本科
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帶薪年假 定期體檢 技能培訓 發展空間大 公司規模大 百年歷史跨國公司 彈性福利
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林女士 12分鐘前在線 已認證
招聘顧問 · 伊頓中國
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職位介紹
What you’ll do: This role requires a forward-thinking leader who can align service strategies with business goals, enhance customer experience, and drive operational excellence in the daily management. The incumbent shall need work on the close coordination with commercial director on the salesforce implementation in China and figure out the strategical roadmap for the synergy on the CSR for different product lines 1. Develop and implement customer service strategies that support the integration of diverse product lines. 2. Collaborate with cross-functional teams (e.g., product, sales, operations) to ensure seamless service delivery and customer satisfaction. 3. Champion change management and stakeholder engagement throughout project lifecycles. 4. Manager Customer service team and the related KPI for the team, Monotor customer service team's daily job. 5. Make sure day to day sales order processing and business fullfillment. 6. Closely collaborate with cross function team to make sure smooth process to satisfy customer and to support business to achieve revenue Target 7. Prepare and Closely tracking the ROP FCST each weekly, each month, each quarter and each year 8. SIOP leading in CS/Sales function 9. Develop and implement standardized working instructions for each business and for the whole team, set up appropriate back up plan 10. Help Team member to solve the escalated issues, hold weekly meeting with Changzhou plant, US plant to review pending backlog 11. Key project/direct customer project management 12. Coach the team members, help each team member to continue improve and build positive team culture 13. Hiring and training for the new team members and help them to integrate into the team, 14. Lead the company's system (SAP etc) updates, new system (SFDC) implementation and other new project, new system related work 15. Comply with and promotes our mission, value, policies and procedures, implement any new EBS project 16. Lead or support large-scale projects, including system go live, if the candidate has experience to manage the project lifecycle will be the plus 17. Organizational planning based on the business dynamics and talent development or intentional movement for the right people in the right role 18. Other assignments from the commercial director or business urgency. Qualifications: 1. Bachelor degree 2. Above 10 years of experience in customer service management, preferably in a multi-product or multi-region environment.、"-Familiarity with SAP systems, service platforms, and data analytics tools. 3. Project management certification (e.g., PMP) is a plus. 4. Strong track record in leading or supporting complex projects with cross-functional impact. 5. Strategic mindset with excellent problem-solving and communication skills.
其他信息
行業要求:全部行業

公司簡介

關于伊頓 (EATON) 伊頓公司是一家智能動力管理公司,致力于保護環境和改善人類的生活品質。我們的產品服務于數據中心、公用事業、工業、商業、機械制造、住宅、宇航和車輛市場。無論是現在還是未來,我們承諾正當經營、可持續運營和幫助客戶更好地管理動力。在全球電氣化和數字化發展趨勢的助力下,我們正在加速推進世界向可再生能源轉型,幫助客戶解決最緊迫的動力管理挑戰,為當今及未來的人類創建更可持續的社會。 伊頓公司成立于 1911 年,已在紐約證券交易所上市逾百年。2023 年,伊頓公司銷售額達 232 億美元,業務遍布 160 多個國家。伊頓公司于 1993 年進入中國市場,此后迅速發展其中國業務。2004 年,公司亞太區總部從香港搬至上海。在中國,伊頓公司現有約 8,000 名員工和 19 家生產制造基地。 如需更多信息,敬請訪問伊頓公司官方中文網站:www.eaton.com.cn 關注伊頓公司官方微信公眾號:Eaton_China About Eaton Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy sources, helping to solve the world’s most urgent power management challenges, and building a more sustainable society for people today and generations to come. Eaton was founded in 1911 and has been listed on the New York Stock Exchange for more than a century. We reported revenues of $23.2 billion in 2023 and serve customers in more than 160 countries. Eaton entered the Chinese market in 1993 and has grown significantly since then. In 2004, Eaton moved its Asia-Pacific headquarters from Hong Kong to Shanghai. Today, Eaton has around 8,000 employees and 19 manufacturing facilities in China. For more information about Eaton China, visit www.eaton.com.cn Follow Eaton China WeChat account: Eaton_China
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